As the corporate world was hit by the unprecedented COVID-19 pandemic, entrepreneurs started realizing the significance of remote working. There has been a global push to outsource services and acquire professionals remotely amid lockdown & uncertainty caused by the coronavirus outbreak.

In recent years, Pakistan has emerged as one of the growing hubs of the global outsourcing sector. Empowered by talented workforce and friendly governmental policies, Pakistani companies have been offering cost-efficient, world-class, and inclusive call center outsourcing services to global clients. This article explains a 5-step strategy to find a trusted outsourcing partner in Pakistan.

10 Salient Features of Pakistan’s Outsourcing Industry


Pakistan’s outsourcing industry attracts worldwide investors because Pakistan:


  1. Is the 3rd largest English speaking country in the world
  2. Has 65% population aged below 30 years
    Possesses US & UK-qualified IT & Business professionals
  3. Offers 100% ownership of equity and 100% repatriation of earnings
  4. Is the 4th best country for freelancing
  5. Possesses a well-settled network of fiber optics
  6. Has more than 80,000 IT institutions
  7. Has better IP laws than its neighbors
  8. Offers the fast-speed 3G and 4G internet
  9. Has reliable telecommunication, transport and energy networks

5 Key Factors to choose the Best Staff Augmentation Partner in Pakistan

Although Pakistan’s outsourcing industry is saturated with qualified professionals, not all staff augmentation companies possess the necessary facilities and infrastructure. Hence, work with the best service providers that offer simple, inclusive, and dynamic partnership arrangements. Consider the following 5 factors to select a trusted staff augmentation agency.

Understand your Staffing Needs

First of all, understand your staffing needs to identify your outsourcing requirements. For this purpose, define your project scope, identify required skills, and assess managerial and administrative bandwidth. Similarly, finalize the scale of staff augmentation, mention your desired skills and expertise, and formulize expected outcomes.

Research the Experience, Expertise, & Service Offerings of your Partner

Analyzing the skills and expertise of your potential outsourcing partner is necessary to build positive relationship and ensure high growth. Therefore, you must review testimonials and project portfolio examine lead/lag cycle time for staffing, and check attrition rates. Moreover, analyze vendor’s knowledge in particular domain, examine third-party reviews & customer feedback, and evaluate the desired infrastructure, skills set, & facilities.

Examine your Partner’s Communication Protocols

Effective communication plays a key role in maximizing the efficiency of outsourcing and bridging the skills gap. For this purpose, you must study communication mechanism and analyze the complexity of communication protocols. Besides, verify the transparency of communication philosophy, check communication tools & technologies, and explore internal & external communication practices.

Verify the Agency’s Commitment to Data Protection & Security

Data security is necessary for effective data management and smooth organizational operations. To verify your partner’s commitment to data protection & security, evaluate the confidentiality of work environment and analyze the vetting procedure. Similarly, explore the screening practices, check remote staff’s knowledge of intellectual property and data security and examine cyber security tools.

Language & Cultural Harmony

The integration of remote team with in-house professionals promotes teamwork and builds strong professional relationships. For this purpose, you must examine the harmony of multicultural workplace, hire professionals that fit in your company culture, and assess the firm’s ability to circumvent linguistic communication challenges.

The Take Away

Being one the world’s rapidly growing outsourcing industries, Pakistan’s BPO sector offers necessary facilities, innovation, and professional acumen to leading global brands. Pakistan’s outsourcing agencies are equipped with state-of-the-art infrastructure, skilled workforces, and years of experience in handling complex outsourcing projects. Some of the well-renowned outsourcing companies in Lahore are Khired Networks, Premier BPO, Apex Outsourcing Solutions, Ascend BPO Services, Apoyo Tech, and Digitech Outsourcing solutions.