Digital Transformation of Workforce Management Operations at Low Cost
Client’s Introduction
Workforce Management Inc. is a leading SaaS solutions provider in the UK. The company wanted to develop a fully-automated cloud-based solution to meet the workforce management needs of different industries. The unified system aimed to centralize staff management operations and eliminate the need to buy separate software for staff vetting, management, performance evaluation, and reporting. Besides, our client also wanted to leverage the power of digital transformation to reinvent workforce management practices and help organizations ensure lone workers’ safety while keeping their budgets under control.
Challenges Faced
Increasing Workforce Management Costs
Software purchase and
maintenance costs
More resources are needed
for staff monitoring
Infrastructural costs and liability
Declining Productivity & Service Quality
Lack of remote monitoring
More time spent carrying out
routine tasks
Increasing complaints from
customers about poor
service quality
Human Errors and Communication Issues
Limited coverage of employee
schedules
Errors in time & attendance and
payrolls
Safety risks to employees
working in remote areas
Increasing Workforce Management Costs
Software purchase and
maintenance costs
More resources needed
for staff monitoring
Infrastructural costs
and liabilities
Declining Productivity & Service Quality
Lack of remote
monitoring
More time spent carrying
out routine tasks
Increasing complaints
from customers about
poor service quality
Human Errors and Communication Issues
Limited coverage of
employee schedules
Errors in time &
attendance and payroll
Safety risks to employees
working in remote areas
The Solution
Khired Networks leveraged its SaaS development expertise and brought together robust capabilities to develop a cloud-based workforce management software named Smart Workforce.
Better User Experience
For better staff management experience, our experts combined the well-known JavaScript library “React” with Redux for front-end development. Besides, we used Laravel to handle back-end operations and connected this framework with PostgreSQL database for smooth results. Finally, the application was deployed on Google Cloud for extended flexibility and control.
Unified Access to Exclusive Features
Smart Workforce transformed workforce management practices across different industries by providing managers with in-depth visibility into the onsite performances of their remote and in-house teams. The unique aspect of Smart Workforce was that it unified different features into a single all-inclusive workforce management suit. Instead of buying different solutions, companies can now access exclusive functions such as Patrolling Management, Automated Check Calls Management Scheduling & Reporting, Time & Attendance, and Timesheets in a single dashboard.
Particularly, private security companies in the UK can vet candidates online with the Automated BS7858 Staff Vetting feature which is specifically built for the UK security industry.
3x Employee Productivity
Besides, Smart Workforce provides teams with the flexibility to access advanced schedules for upcoming weeks or months and manage shift requests themselves. The standardization of workforce management processes increases team productivity and significantly improves service quality.
The Results
Smart Workforce centralized the management of remote and in-house workers thus enabling organizations to boost their operational efficiency and cement their long-term competitive edge. The time required to schedule shifts dropped from weeks to a few hours while payrolls were calculated in a matter of seconds. Digitization of workforce management practices also improved the productivity of teams and increased retention rates. The biggest advantage was observed in terms of operational costs that were reduced significantly in three months. Finally, Smart Workforce provided actionable insights to further improve the service quality and make informed decisions.