Artificial Intelligence (AI) has been influencing businesses and their ways of conducting operations for quite a long time. With the passage of time, AI technology has improved to the extent of outperforming humans and all the other technologies. Although humans are being able to utilize only elementary levels of AI up till now, its potential is far greater than what was initially perceived by AI technologists. Fortunately, technology-oriented businesses and startups have begun to understand the ways in which the adoption of AI can change the workplace. Numerous AI applications have been developed for almost every area of work and industry and Human Resource Management is not an exception.
Ways AI can create value for HR Functions
The use of AI in HRM function can help in creating seamlessly flexible and employee-friendly HR processes that can help HR professionals to do their jobs more efficiently. AI-based applications can greatly improve HR functions of candidate assessment, employee relationship management, policy implementation and compliance, application of HR metrics, and learning and development, etc. HR professionals are now exploring new dimensions of AI to make the best use of it. For example, using chatbots for employee services, AI-based apps for structuring effective employee communication messages, using AI bots for taking notes of the meetings and send a smart reply to email messages constantly flooding their mailboxes, and scheduling performance management meetings.
Some Top Applications of AI in HR
Following are some recent trends of Artificial Intelligence in the field of Human Resource Management that have an immense effect on the daily working lives of HR professionals.
Recruitment and Selection
The use of AI in the Recruitment and Selection process eliminates the chances of bias and discrimination that may occur otherwise. AI-based applications help the recruitment and selection process in maintaining candidate records, creating automated interview schedules, answering job search questions, and managing employee onboarding and orientation. AI enables new hires to get acquainted with the workplace without requiring support from the HR team. It reduces the administrative burden on the HR team as new employees can go through the onboarding process at their own pace even outside working hours from remote locations. In short, AI helps in building effective and efficient human capital in the organization. AI greatly reduces the time to hire increasing the productivity of HR professionals as a consequence.
HR Budget Management
AI can help HR professionals to make efficient use of their budget as it enables savings on various HR processes in terms of both time and money without having an impact on the quality of HR services. Budget saved by deploying AI can be used in further AI deployment to solve business challenges and develop strategic skills.
AI-based applications help managers design career paths for their employees based on data available for each employee. Managers can keep their employees engaged and motivated and get them back on track through performance dashboard reports produced by the AI system.
Compensation planning is a complex process that consumes a lot of time in considering various factors such as job structure, employee skills, and demand and ongoing salary ranges for those skills. An AI-based compensation support system can reduce the days-long compensation cycle to just a few hours spent in analyzing a vast range of variables for determining the compensation.
Training and Development
AI applications can use large datasets to craft training and development programs for individuals and departments. AI uses performance reports and managers’ feedbacks, etc. uploaded to the learning management system to design and locate the training content according to the training and development needs of a certain employee. AI recommends learning plans based on the job role, skill set, and learning history of the employee resulting in a structured approach to the learning and development process.
Integration of AI technology in HR practices has a powerful impact on the performance of the organization in general and HR professionals in particular. Although AI applications may lack cognitive abilities and are not emotionally capable like humans yet they can predict, analyze and diagnose with accuracy impossible for humans. However AI is expected to transform many jobs and may eliminate some, it is also expected to create some more important new jobs requiring human assistance. To decide whether humans will be assisting AI or AI will be assisting humans in the next few decades is difficult at the moment.
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